Solutions For Small Businesses

Managing the day-to-day operations of a small business can be extremely challenging! Small business owners must meet with clients, communicate with suppliers, and tend to their daily business operations, all while maintaining excellent customer service and providing personal attention to each and every person they come into contact with.

Juggling all those tasks while keeping everyone happy can really be tough sometimes, and in some cases, small business owners may even miss out on a potential opportunity because they spread themselves too thin.

For instance, think of a small one-person photography firm. If the business owner goes to a morning photo shoot, meets with her landlord over lunch to discuss rent on a new office space, then has to spend the afternoon in the darkroom developing the morning's pictures, she has, by necessity, spent an entire day away from her office phone.

When she finally gets back to the desk at 6:00 p.m., she finds she has a message from a potential new client who was referred to her by an existing client. She is excited to hear from a new person, but that excitement quickly turns to dismay when she realizes the new client wanted to schedule a photo shoot for that weekend, and needed to confirm a time by 3:00 p.m. Our photographer has missed out on a golden opportunity to work with a client who was referred to her by another satisfied customer.

Now imagine this scenario - what if client could schedule appointments online rather than on the phone?

The new client calls the photographer who was referred to him. He listens to her voicemail, which directs him to go to her website and access her online appointment scheduler, since she is unavailable to take the call personally.

The new client goes to the photographer's company website and clicks on the "schedule appointment" button that is prominently featured on her website. An appointment software program allows the client to schedule a time to meet with the photographer, at his convenience. The online booking software shows available times for the weekend and the client picks one.

When the photographer checks her email at 6:00 that evening, she is thrilled to learn she has an appointment for Saturday afternoon, and that it's from a referral!

Having the ability for clients and business owners to schedule appointments online is a huge benefit. And you can do it today. So why wait?

Article Source: http://EzineArticles.com/4908152

Working From Home - Plan Ahead For When Disaster or Tragedy Occurs

Disasters or family tragedies can strike families in many forms – Mother Nature, sickness and even computer problems can cause major difficulties for your business. Do you have a plan of action on how you will handle your home-based business if disaster were to strike? If not, you absolutely need to. Having a plan ensures that you can not only keep your business running, but decrease stress because you have already prepared for the unexpected.

Below are four tips to help you handle the unexpected.

1. Work around the events –Your customers will understand as long as you communicate with them. Be honest that things may take a little longer than usual, but keep your customers updated as often as possible. Communication is the key. Most people will understand the delay as long as they are aware of it. If you get to the point where you cannot work or cannot finish a project, but sure to be clear and honest about the situation and try to make an arrangement that will be acceptable. Also, let them know as soon as possible so they can prepare. Don't wait until the last minute to advise them of a potential problem.

If you're struggling because of a child being sick, try to work when the child is sleeping and don't stress yourself out to work at other times. Make a schedule of what needs to be done, so that you can accomplish as much as possible during these times.

2. Don't be afraid to ask for help – As moms, we tend to feel that we should be able to handle everything that is thrown at us. Unfortunately, this just isn't always the case. There are times when we need to allow ourselves to ask for help. When a tragedy occurs and you are simply overwhelmed, find someone who you trust and ask them for help. Many times, just having someone reply to customers on your behalf can take the pressure off your shoulders.

Allowing someone to help you when necessary can also be uplifting to them as they feel they can be a part of helping in a difficult situation. So don't' shy away from letting others know. We all benefit when we work together and help one another.

When our one-year old had surgery he didn't handle the pain medication well. He was wide awake for the better part of two days. In this case, I knew ahead of time when the surgery would occur, but I had no idea what his recovery would entail. It was impossible to work while he slept, because he wasn't sleeping. I realized that I not only needed help business-wise, but I needed help with him as well so that I could get some rest. While it was humbling to admit that I needed help, that I couldn't do it all, it turned out as a great time spent with family that we would not have had if I hadn't asked for help.

3. Prepare for the worst – Because we never know what the future holds, it is always better to be prepared. As the old saying goes, "Better safe than sorry."

One of the best resources to help you prepare is the Home Office Recovery Plan: Disaster Preparedness for Your Home Office by authors Diana Ennen and Patty Gale. This e-book covers all the bases of getting a Disaster Recovery Plan in place now so that if disaster strikes your home business or an emergency arises, you are able to get your business back up and running quickly and smoothly.

Ennen states, "In my case, this guide has been a lifesaver as a resident of South Florida. I have prepared for eight major hurricanes in the past two years with Hurricane Katrina and Hurricane Wilma taking a direct hit on Broward County where I live. I was without power for two weeks with Hurricane Wilma. Had I not prepared, my clients would have suffered as would my business."

Gale also knows the importance of this book having lived in New York after 9/11 and had the task of preparing a similar guideline for a company she was working with at the time. Both know the importance in ensuring your business will withstand whatever this hurricane or any disaster (including a theft in the office or fire) has to offer.

4. Get a Plan - There are times when life becomes overwhelming and you simply aren't able to accomplish everything on your own. It's for these times that you need to have some type of log of what you do and what needs to be done. Keep a spreadsheet of tasks that you do, how often they are done and mark them completed as you are able. Keep a list of passwords in a safe, secure place. Make sure that your family (or whoever may be helping you during this time) is able to carry on even in the event that you are away from home.

If possible, train someone that you trust to do the things that you do each day (at least the key things), so that when the unexpected arises you won't be caught off-guard.

Tragedy comes in many shapes and forms, but if you are prepared much of the unnecessary stress can be avoided. When tragedy strikes, you want to be focused on the important things in life, your family and you. By advance planning you are able to do so.

One of the keys to running a successful small business or home office is learning to control costs. Even the smallest expenses can quickly add up and cut into profits, leaving you with a business that won't move forward.

Many small-business owners know where their money comes from, but are not as clear on where it goes. This can have a significant impact on their businesses' cash flow.

It's important to review your expenses regularly - every quarter if possible - so you can accurately manage your outgoing expenditures and look for ways to save.

Demos Parneros, president of U.S. stores at Staples Inc., provides the following suggestions to save your business money.

* Buy last year's model. Furniture, computers, PDAs - there is always something new. This also means that there is always something old. If you wait until the end of the year or for sales throughout the year, you can save on your office needs.

* Buy in bulk and buy ahead. By buying commonly used items in large quantities, you can save a lot. Replenish your supplies before you run out. Thinking ahead, and thus buying ahead, gives you a chance to comparison shop and take advantage of sales.

* Buy products that save money. Consider quality alternatives to national brands. Staples ink and toner products, for example, offer consumers quality products at a 15 percent to 20 percent cost-savings per cartridge.

* Take advantage of discounts. Professional and trade associations often offer their members discounts on insurance, travel, shipping and other common expenses. Similarly, some credit cards, like the American Express Corporate Card for Small Business, may get you discounts as well.

* Save on mail costs. Mail costs for your business can add up fast. To save money, use postcards or consolidate shipping. You also can buy or lease a postage meter or get a mail scale to eliminate overpaying.

Blogs and Social Media - Moving From Monitoring to Networking

In recent years, blogs and social media monitoring have become a fundamental part of the press office operation and many PR agencies' bread and butter services.

As social networking has matured, companies need to engage proactively to ensure their brands are effectively supported.

Traditional media such as magazines, newspapers and TV channels have increasing numbers of journalist-written blogs as part of their online presence, meaning a top tier of blogs are seen as being just as influential in the media landscape as their e-zines and print media counterparts. There has also been an increase in the number of business-led social networks, business users of blogs and micro-blogging tools such as Twitter and Google-owned Jaiku, and multimedia social sites like Flickr.

However, a huge portion of the blogosphere and social media landscape is not professionally produced and individually these sites do not have huge audiences. Collectively though, these smaller outlets comprise as much as 99 per cent of the social media landscape and together form a powerful force that the PR industry is looking to harness. As the majority of blogs and social media sites contain personal content written in the first person, viral issues and stories can spread quickly. The sites connect people and when issues spread virally across social networks, they become big news for organisations that they affect. This is why tracking blog buzz across the whole of the web is critical for reporting on brand image, online coverage, and building a picture of customer perceptions.

An example of how effective a viral campaign can be, was when an online grass-roots campaign was formed on the social network Facebook. Protesting against an overdraft charge that the bank HSBC was imposing on recent graduate accounts, thousands of students joined forces online through a viral Facebook group which generated massive media attention, and forced a u-turn at HSBC. Within just a few weeks of the group launching, the bank scrapped the overdraft charges.

Over the last year, the fact that blogs impact a company's brand image online has become more established. Marketing, PR and communications departments are increasingly exposed to the impact blogs have on a brand's reputation, whether that's negative coverage of a product or an online petition or a campaign across social networks. As this issue has gathered momentum, companies have realised that blogs and social media need to be actively managed not just monitored.

Some progressive brands are already doing this successfully. US retail bank Wells Fargo for example has a team dedicated to responding online to bloggers' issues and complaints in order to increase positive sentiment around the brand online and reduce the amount of negativity that might emerge.

What caused the need to move from monitoring to engagement? Early adopters have led the charge. And the masses have followed. We are seeing social media's evolution in the business ecosystem move from early adopter to mass market status and web tactics are rapidly becoming better understood tactically and strategically as part of the PR mix. The challenge is to turn the opportunity into action.

Article Source: http://EzineArticles.com/1677747